How can I prepare for a Certification exam? November 13, 2019 23:07 Updated Follow Although there are no exam prerequisites, Zendesk provides recommendations for time in product and courses to prepare. Each of our exam guides outlines these recommendations in the section titled "Recommended Training and Resources": Zendesk Support Administrator Exam Guide Zendesk App Developer I Exam Guide Zendesk Guide Specialist Exam Guide Zendesk Explore CX Analyst Exam Guide Related articles Are meals included in a Training day ticket? Do I need to bring anything on the day of my Certification exam? I can’t attend a live Training day, but I still want training. What are my other options? What is the Training day? What Training tracks do you offer? Comments 0 comments Please sign in to leave a comment.