How can I prepare for a Certification exam? November 13, 2019 23:07 Updated Follow Although there are no exam prerequisites, Zendesk provides recommendations for time in product and courses to prepare. Each of our exam guides outlines these recommendations in the section titled "Recommended Training and Resources": Zendesk Support Administrator Exam Guide Zendesk App Developer I Exam Guide Zendesk Guide Specialist Exam Guide Zendesk Explore CX Analyst Exam Guide Related articles Do I need to bring anything on the day of my Certification exam? Are meals included in a Training day ticket? What is the Training day? I can’t attend a live Training day, but I still want training. What are my other options? What are the recommended arrival and departure times? Comments 0 comments Please sign in to leave a comment.